• Rafting guide & Tourist Guide
• Local food lunch / Dinner / Light Refreshment
• Indemnity form
• Safety and rafting equipment
• Kinabalu Park & Desa Cow Farm Entrance Fee
• Return Hotel transfer

• Any other items not listed in the inclusion list
• Extra drinks and meals

• All booking is based on SIC (Sit-In-Coach) and subject to availability

Cancellation Terms:

• Upon success payment, no cancellation of tour is allowed.

Payment Terms:

• Full payment is required upon booking.
• Payment can be made via credit card upon checkout.

Refund Terms:

• 1TOUR practice a strict no refund policy upon complete payment.
• No refund request will be entertained in the case of miss-tour due to personal reason.
• Guest will be fully refunded through Telegraphic Transfer (TT) or any other method that have been agreed between both parties in the case of cancelled tours from 1TOUR for related activity caused by unsafe environment/weather or unforeseen circumstance.
• Due to time zone difference the confirmed refund date is determined based on the supplier’s local time. Please allow 5 to 14 working days for 1TOUR to process the refund.

Surcharge Terms:

• RM300 additional charge will be imposed on the guest who wishes to have a Chinese or Japanese speaking guide.
• One way transfer surcharge for Tuaran district: RM15/pax (1-3 pax) ; RM10/pax (4 pax & above)
• One way transfer surcharge for Kinarut district: RM30/pax

• Travelers with the following conditions are not recommended for participation in island & water-sports related activity:
  • Pregnant Women
  • Child aged 12 and below
  • Guest with heart complications or any serious illness that may need constant medical attention.
  • Senior citizen over 65 years old
• Please be reminded to take care of personal belongings (passport/phones & etc) as 1TOUR will not be held responsible for any loss/theft/damage before, during & after tour commences.
• Travelers are encouraged to bring own drinking water & insect-repellent.
• Travelers are allowed to bring their own camera/mobile-phone/GoPro/Action Camera (with water-sealing) but at their own risk & 1TOUR will not be held responsible in the case of damage or lost during and/or after the tour.
• Travelers are reminded to bring their own extra-clothes for the water-rafting activity
• Travelers who are suffering from motion, car or sea-sickness are requested to prepare their own medication prior to the tour.
• To keep personal belonging dry, dry bags are recommended.
• Travelers are not encouraged to book tours the same day as the flight-departure date to avoid miss-flight.
• Travelers are reminded to be at the hotel lobby at least 10 minutes before the scheduled pick-up time
• Travelers are reminded to trim their nails prior to water-rafting activity to avoid injury
• Travelers are not encouraged to wear contact-lenses/spectacle during water-rafting as water rafting condition may get rough
• Travelers will be required to sign a liability release form before the water-rafting activity begins