• Diving equipments (Diving suit/BCD/Regulator/Fins/Mask/Snorkel/Weight Belt/1*Scuba Tank)
• Dive Master / Dive Instructor
• Tour guide
• Lunch
• Return Boat Transfer
• Return Hotel Transfer

• Other water sport activities are on guest’s own expenses
• Additional oxygen tank
• Any item not mentioned in the package

• All booking is based on SIC (Sit-In-Coach) and subject to availability

Cancellation Terms:

• Upon success payment, no cancellation of tour is allowed.

Payment Terms:

• Full payment is required upon booking.
• Payment can be made via credit card upon checkout.

Refund Terms:

• 1TOUR practice a strict no refund policy upon complete payment.
• No refund request will be entertained in the case of miss-tour due to personal reasons.
• Guest will be fully refunded through Telegraphic Transfer (TT) or any other method that has been agreed between both parties in the case of canceled tours from 1TOUR for related activity caused by unsafe environment/weather or unforeseen circumstance.
• Due to time zone difference the confirmed refund date is determined based on the supplier’s local time. Please allow 5 to 14 working days for 1TOUR to process the refund.

Surcharge Terms:

• RM300 additional charge will be imposed on the guest who wishes to have a Chinese or Japanese speaking guide.
• One way transfer surcharge for Tuaran district: RM15/pax (1-3 pax) ; RM10/pax (4 pax & above)
• One way transfer surcharge for Kinarut district: RM30/pax

• Travelers with the following conditions are not recommended for participation in island & water-sports related activity:
  • Pregnant Women
  • Child aged 3 and below
  • Guest with heart complications or any serious illness that may need constant medical attention.
  • Senior citizen over 65 years old
• Please be reminded to take care of personal belongings (passport/phones & etc) as 1TOUR will not be held responsible for any loss/theft/damage before, during & after tour commences.
• Travelers are encouraged to bring own drinking water, insect repellent, sunblock, and extra shirt and pants.
• Travelers who are suffering from motion sickness are requested to prepare their own medication prior to the tour.
• To keep personal belonging dry, dry bags are recommended.
• Travelers are not encouraged to book tours the same day as the flight-departure date to avoid miss-flight.
• Although disposable mouthpieces are provided, guests are allowed to bring their own mouthpiece
• Snorkeling equipment does not include fin & subject to an extra charge (guests own expense) upon request.
• Travelers are allowed to bring their own camera/mobile-phone/GoPro/Action Camera (with water-sealing) but at their own risk & 1TOUR will not be held responsible in the case of damage or loss during and/or after the tour.
• Travelers are reminded to bring their own extra-clothes for the water-rafting activity
• Travelers may be required to sign a liability release form for adventurous activity (ATV/Paragliding/Water-Rafting/Snorkelling & Diving)
• Standard 45 – 60 minutes diving time may be cut short if the weather & sea condition are deemed not suitable for diving
• In the case of cancellation due to bad weather , guest may choose snorkeling as alternative or request for full refund