• Hotel Transfer

• Pink Mosque clothes rental fee
• Snacks & drinks
• Any item not mention in package
• Entrance fee

• All booking is based on SIC (Sit-In-Coach) and subject to availability

Cancellation Terms:

• Upon success payment, no cancellation of tour is allowed.

Payment Terms:

• Full payment is required upon booking.
• Payment can be made via credit card upon checkout.

Refund Terms:

• 1TOUR practice a strict no refund policy upon complete payment.
• No refund request will be entertained in the case of miss-tour due to personal reason.
• Guest will be fully refunded through Telegraphic Transfer (TT) or any other method that have been agreed between both parties in the case of cancelled tours from 1TOUR for related activity caused by unsafe environment/weather or unforeseen circumstance.
• Due to time zone difference the confirmed refund date is determined based on the supplier’s local time. Please allow 5 to 14 working days for 1TOUR to process the refund.

Surcharge Terms:

• RM300 additional charge will be imposed on the guest who wishes to have a Chinese or Japanese speaking guide.
• One way transfer surcharge for Tuaran district: RM15/pax (1-3 pax) ; RM10/pax (4 pax & above)
• One way transfer surcharge for Kinarut district: RM30/pax

• UMS Marine Aquarium is closed every weekend
• Please be reminded to take care of personal belongings (passport/phones & etc) as 1TOUR will not be held responsible for any loss/theft/damage before, during & after tour commences.
• Travelers are encouraged to bring own drinking water, insect repellent, sunblock, and extra shirt and pants (if any water-related activity is involved)
• Travelers who are suffering from motion/car sickness are requested to prepare their own medication prior to the tour.
• To keep personal belonging dry, dry bags are recommended.
• Travelers are encouraged to wear comfortable clothes & shoes for the tour
• Travelers are allowed to bring their own camera/mobile-phone/GoPro/Action Camera but at their own risk & 1TOUR will not be held responsible in the case of damage or loss during and/or after the tour.
• Travelers are not encouraged to book tours the same day as the flight-departure date to avoid miss-flight.
• Travelers may be required to sign a liability release form for adventurous activity (ATV/Paragliding/Water-Rafting/Snorkeling & Diving)