1 Tour & Adventure Sdn. Bhd (‘1TOUR’, ‘we’,’us’,’our’) are committed to protect & respect your personal data privacy and complying with the data protection acts & principals.
We may collect Personal Information about you that has been provided to us while using 1TOUR platform and information regarding your use for 1TOUR platform including and not limited to opening a user account (‘User Account’), visit or make reservations for the Services offered. Providing your Personal Information to 1TOUR is always on a voluntary basis. However, we will not be able to provide you with certain services if you choose not to disclose your Personal Information when requested. For example, refusal to provide name & contact details will cause us to not able to assist you to open up a user account or make reservations for you.
When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible.
We will make sure to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
1TOUR does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent 1TOUR has fulfilled its obligations under no circumstances shall 1TOUR be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you.
For example, 1TOUR will use Personal Information and other data collected through 1TOUR Platform or when making purchases for the Services to create your User Account, to provide you with the Services, to continually improve 1TOUR Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of 1TOUR Platform, to assist us in improving 1TOUR Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally
Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, 1TOUR will use reasonable methods to ensure that appropriate safeguards are in place.
Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access 1TOUR Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.
You may at all times access, correct or erase your Personal Information through 1TOUR Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at [email protected]
Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at [email protected] You may also request a copy of the information that we hold about you by sending your request by email at [email protected]
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.
Last updated on: 5th November 2019