Privacy Policy

1 Tour & Adventure Sdn. Bhd (‘1TOUR’, ‘we’,’us’,’our’) are committed to protect & respect your personal data privacy and complying with the data protection acts & principals.

Through the use of this website (‘1TOUR Platform’) and the services offered by 1TOUR, we may collect, process, use & disclose your information to 1TOUR verified third party operators (the ‘Operators’) through 1TOUR’s platform as mentioned in the Privacy Policy.

This Privacy Policy sets out the basis & terms upon which 1TOUR collects, processes, uses and/or discloses your information obtain from you when you access 1TOUR Platform and/or use the Services. Such information may include personal information related to specific individual such as name, residential address, telephone number, email address, travel documents information or any information that we may have requested and that you have provided through 1TOUR platform. (‘Personal Information)

Please read this Privacy Policy carefully. By visiting 1TOUR Platform, you have agree & consented to the collection, processing, usage & disclosure of your Personal Information as set out in this Privacy Policy.


Scope of Terms

1TOUR reserves the right to update, amend or modify the terms in this Privacy Policy or any part of it without prior notice, and your continued access to 1TOUR platform or use of the Services indicates your acceptance to the statement above unless if the changes goes against your rights in which we are required to ask for your consent. If you do not agree to the terms & conditions in this privacy policy and/or any additional updates, amendments or modification it is recommended for you to stop accessing or use 1TOUR platform and its services.


Collection of Information

We may collect Personal Information about you that has been provided to us while using 1TOUR platform and information regarding your use for 1TOUR platform including and not limited to opening a user account (‘User Account’), visit or make reservations for the Services offered. Providing your Personal Information to 1TOUR is always on a voluntary basis. However, we will not be able to provide you with certain services if you choose not to disclose your Personal Information when requested. For example, refusal to provide name & contact details will cause us to not able to assist you to open up a user account or make reservations for you.

  1. Opening Your User Account
    • When you open a User Account or amend any information of your User Account created with us, we may collect your personal information such as name, email address, username, password & telephone number.
  2. Visit 1TOUR Platform, Making Reservations for the Services or Using the Services:
    • When you visit 1TOUR platform (User or Non-User), make reservations/use any intended services, we may collect and process the information provided including but not limited to the following : Copies of correspondence (whether via email, instant or personal messaging or otherwise) between you and us, and between you and Operator.
    • Details of your usage of 1TOUR Platform which (includes traffic data, location and length of use per session)
    • Feedback and responses to surveys conducted by 1TOUR relating to the Services and newsletter which may be published, circulated or distributed by 1TOUR through our related platforms.
    • Information which was collected and stored in our server or our third party service’s server when you access or use 1TOUR Platform (includes user name & password, your computer’s Internet Protocol (IP) address, browser type & information, device information, pages visited, previous or frequent sites visited.
  3. When you use your mobile devices to visit 1TOUR platform, we may collect information about you and your mobile device as stated above.


Storage of Information

Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible.

We will make sure to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.

1TOUR will use appropriate methods to maintain good physical, electronic and organisational procedures to ensure that your Personal Information and other data is managed securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

1TOUR does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent 1TOUR has fulfilled its obligations under no circumstances shall 1TOUR be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.


Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you.

For example, 1TOUR will use Personal Information and other data collected through 1TOUR Platform or when making purchases for the Services to create your User Account, to provide you with the Services, to continually improve 1TOUR Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.

From time to time, we may also make use of your Personal Information to contact you for feedback on your use of 1TOUR Platform, to assist us in improving 1TOUR Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.


Disclosure of Information

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

  1. To successfully complete your reservations or otherwise implement our Terms of Use. We may share your information with Operators or third parties who deliver or provide goods and services or otherwise act on our behalf.
  2. If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations for or intend to make reservations for.
  3. If you are an Operator, to any visitor in connection with the Services you are offering.
  4. To our third-party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
  5. If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
  6. Within the 1TOUR group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
  7. To our advisors, agencies or other parties concerned in order to protect the rights and property of 1TOUR.
  8. In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).

We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally

Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, 1TOUR will use reasonable methods to ensure that appropriate safeguards are in place.

There may be links present on 1TOUR Platform which could result in you leaving 1TOUR Platform and/or being taken to other third-party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and 1TOUR is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.



Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access 1TOUR Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.


Your Rights

You may at all times access, correct or erase your Personal Information through 1TOUR Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at [email protected]

Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at [email protected] You may also request a copy of the information that we hold about you by sending your request by email at [email protected]

Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.

When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.



If you have any questions about this Privacy Policy, please contact us by email at [email protected]

Last updated on: 5th November 2019