Terms & Conditions

Booking Terms

All booking is based on SIC (Sit-In-Coach) and subject to availability

Cancellation Terms

Upon success payment, no cancellation of tour is allowed.

Payment Terms

Full payment is required upon booking.

Payment can be made via credit card upon checkout.

Refund Terms

1TOUR practice a strict no refund policy upon complete payment.

No refund request will be entertained in the case of miss-tour due to personal reason.

Guest will be fully refunded through Telegraphic Transfer (TT) or any other method that have been agreed between both parties in the case of cancelled tours from 1TOUR for related activity caused by unsafe environment/weather or unforeseen circumstance.

Due to time zone difference the confirmed refund date is determined based on the supplier’s local time. Please allow 5 to 14 working days for 1TOUR to process the refund.

Surcharge Terms

RM300 additional charge will be imposed on the guest who wishes to have a Chinese or Japanese speaking guide.

One way transfer surcharge for Tuaran district: RM15/pax (1-3 pax) ; RM10/pax (4 pax & above)

One way transfer surcharge for Kinarut district: RM30/pax